| Can you receive voice files over the Internet? Yes, we can receive files in virtually any format. What is your turn around time? Files can be completed in as quickly as an hour depending on length. ASAP files are an extra $50 per audio hour. 24 hour turnaround guarantee is $25.00 per audio hour. 72 hour turnaround is the standard time and there is no additional cost for this service. (Exceptions are made for law enforcement) How are files returned? Files can be returned via email as well as a hard copy and CD (Express delivery through your choice of delivery service is an extra cost). Local courier service is also available and is $25.00 within a 25 mile radius of Acworth, Georgia. Courier service outside of this area is based on distance, please call or email for a quote. Do you handle conference calls? Absolutely! Can you transcribe from voice mail messages? Yes What type of audio can you accept? We accept everything from VHS, DVD, DAT, CD, Emdat, Micro Cassette, Mini Cassette, Standard Cassette, ftp downloads, website downloads, email, telephone, hand held recorders, you name it! What about confidentiality? When requested we will include a written statement of confidentiality and notarize the document when requested as well. We handle a lot of files that require confidentiality and hold that in the highest regard. Do you time code or line number? Yes, we can time code in several formats, whether embedded or not. When required lines will be numbered. We can follow all of your formatting requirements. What do you do when a word cannot be heard? Sometimes this does happen, depending on the audio quality sent to us. We have equipment that can sift through the background noise and catch the audio the majority of the time. However there is that occasion where we just cannot hear what is being said. In those instances we can do one of two things, we can simply place "(unintelligible)" in the sentence or we can place "(unintelligible)" along with a time stamp so that you may go back and listen to the audio yourself to try and catch the word. Sometimes as the person who actually recorded the audio you may remember what was said once you listen to it again. This is an instance where your experience comes into play as well. |
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